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Frequently Asked Questions (FAQ)

Are OnCore Golf balls USGA and R&A conforming?

Yes.  While we’re always looking to push the limits of golf ball design and performance, all of our models are USGA and R&A conforming and appear on the USGA list of conforming golf balls.

Can I pick up in person at your Buffalo, NY Headquarters?

Yes, however at this time, we can coordinate with customers by appointment only. We are located at 19 Elm Street, on the 5th floor, in downtown, Buffalo NY. Please email [email protected] to schedule your pickup date and time. We look forward to meeting you.

How can I contact you?

Best way is by email ([email protected]lf.com) or by phone- (716) 262-2255

Can I customize/personalize golf balls?

Absolutely. Our customers can customize golf balls online. We love to do custom logos and text for you. However, if you are looking to change the actual number on the ball, we don’t offer that at this time (our balls come with standard #’s 1-4). For more info on personalized or custom logo balls visit here

I have a slower swing speed, which ball is right for me?

Generally our super soft low compression AVANT 55 golf ball is a great choice for slower swing speeds. If you are looking for a tour caliber ball our ELIXR ball was voted by MYGOLFSPY as one of the fastest, lower compression tour balls in golf. However, we encourage you to take our online ball fitting to find out. It only takes a few minutes and can be found here

I own a pro shop or golf shop and would like to sell OnCore Golf balls.

Please email Steve Coulton (VP of Sales / Co-founder) [email protected].

What is your return policy?

OnCore stands 100% behind the quality of all of our products. If, for whatever reason, you are not satisfied, we will offer a full refund. 

What is your shipping policy?

We offer FedEx 5-8 day shipping on most orders, some larger orders may go FedEx ground service, with potentially longer timelines due to the COVID-19 pandemic. Right now orders over $100 qualify for free shipping. Rates begin at $6.95 per order (US only). We ship to Canada and around the world as well. Rates will vary. Outside of the US? Visit our international storefront at: https://intl.oncoregolf.com.

Do you offer a Military Discount? 

Yes, OnCore supports its active military and veterans by automatically enrolling them at our EAGLE level in our loyalty program (20% savings for life) after registering online. This is normally a $500 value but for veterans and active military you can sign-up here at no cost and let the savings begin. Thank you for your service and support of OnCore.

Do you offer a loyalty and referral program?

Yes, not only do you save with bulk purchases, but over time your money spent with OnCore offers you even greater discounts with our tiered loyalty system- once $250 dollars has been spent (Birdie Level) you receive 10% off future purchases, and once $500 is spent (EAGLE) you receive 20% off. Our last level (ALBATROSS) delivers 25% savings once $1,000 dollars has been spent. It is cumulative, so each purchase counts toward your total and it never expires.

We have recently added a referral program. For every friend or family member that signs up and makes a purchase, you receive $10 dollars in OnCore cash that can be used for purchases on our online store. Your referral will receive $10 dollars off their first purchase as an incentive to try OnCore balls so it’s a win-win for everyone! Thanks for spreading the word about OnCore and helping us grow.

What compression is each model?

AVANT 55 – the name says it all, a 55 compression, super soft and long, 2 piece surlyn cover. Check out the AVANT 55 ball here.

ELIXR – 80 compression, considered by MYGOLFSPY to be one of the lowest compression tour balls that didn’t loose ball speed- in other words you get the best of both worlds, soft feel and great distance. Check out the ELIXR here.

VERO X1 – 85 compression, fast swing speeds can really lean into our newest tour ball and experience explosive distance with phenomenal spin numbers off the driver, irons and wedges. Check out the VERO X1 here.

Do you offer a trial pack?

We offer a quick online ball fitting (click here to take it) to help you determine the best ball for your game.  Once you’ve finished the fitting, you’ll be offered a sleeve (with free shipping) so that you can try us out before committing to a full dozen!  Prices are:

$7.99, ELIXR – 2X Golf Digest Gold Hot List winner features a 3-piece cast urethane cover with perimeter weighting technology, low launching off the driver, great soft premium feel around the greens, great stability off the tee and great distance.

$5.99, AVANT 55 – our 2 piece, soft surlyn cover, features a low compression of 55 and large inner core for stability off the tee and high launch point into the greens,

$10.99,  VERO X1- our newest tour ball, features a 4 piece design, thin cast urethane cover, a nano transitional layer, perimeter weighting technology, for the fastest ball speeds and longest distances in golf. Look for a mid to high laugh point off the driver, maximum control on all shots, and great spin around the greens.